Shipping Policy
📦 Production & Shipping Details
At CoolTeeTrend.com, we ensure that every product is crafted with care and shipped reliably to your doorstep.
⏳ Production Time
- Processing & crafting: 3 - 5 business days
- Tracking code is sent once your order is ready
- Delays may occur during major holidays or peak periods
🚚 Shipping Options & Estimates
| Method | Carrier | Delivery Time | Cost | Availability |
|---|---|---|---|---|
| Standard | YunExpress, USPS | 10-15 days | $8.95 | Global |
| Fast | DHL, YunExpress | 6-10 days | $14.95 | US Only |
| Express | FedEx, DHL | 2-5 days | Contact us | US Only |
📌 Total delivery time = Production (3-5 days) + Shipping time.
📍 Remote zones like Alaska, Hawaii, APO/FPO may take longer.
🌍 Shipping Coverage
We ship to 200+ countries, including the US, UK, Canada, Australia, France, Germany, and more.
🚫 Not available in: Iran, Cuba, North Korea, Syria, military bases (APO/FPO).
📦 Order Tracking
You’ll receive a tracking email when your item ships. Updates may take 5-7 business days.
🔗 Track here: 17track.net or our tracker
🔁 Returns & Refunds
Eligible if:
- Product is damaged or faulty
- Item doesn’t match description
- Not received within 30 days
Not accepted if:
- Incorrect shipping address
- Customer rejected delivery
- Unreceived after multiple attempts
- Changed mind after delivery
📩 Request within 7 days via cs@coolteetrend.com
💰 Customs & Duties
Import taxes may apply based on your country. Buyers are responsible for paying them.
No refunds if a package is rejected due to unpaid fees.
✏️ Order Changes & Cancellation
- Free changes/cancellation within 24 hours
- After that, orders move to production & cannot be altered
- Contact: cs@coolteetrend.com ASAP
✅ Why Shop With Us?
- Quality-first craftsmanship
- Responsive support, 24/7
- Delivery guarantee – refund/resend if no delivery in 30 days