CoolTeeTrend Womens Pajamas Set 2 Piece Button Down Pjs Soft Long Sleeve Top and Pants Sleepwear

📦 Production & Shipping Details

At CoolTeeTrend.com, we ensure that every product is crafted with care and shipped reliably to your doorstep.

⏳ Production Time

• Processing & crafting: 3 - 5 business days
• Tracking code is sent once your order is ready
• Delays may occur during major holidays or peak periods

🚚 Shipping Options & Estimates

📌 Total delivery time = Production (3-5 days) + Shipping time.

📍 Remote zones like Alaska, Hawaii, APO/FPO may take longer.

🌍 Shipping Coverage

We ship to 200+ countries, including the US, UK, Canada, Australia, France, Germany, and more.

🚫 Not available in: Iran, Cuba, North Korea, Syria, military bases (APO/FPO).

📦 Order Tracking

You’ll receive a tracking email when your item ships. Updates may take 5-7 business days.

🔗 Track here: 17track.net or our tracker

🔁 Returns & Refunds

Eligible if:

• Product is damaged or faulty
• Item doesn’t match description
• Not received within 30 days

Not accepted if:

• Incorrect shipping address
• Customer rejected delivery
• Unreceived after multiple attempts
• Changed mind after delivery

📩 Request within 7 days via cs@coolteetrend.com

💰 Customs & Duties

Import taxes may apply based on your country. Buyers are responsible for paying them.

No refunds if a package is rejected due to unpaid fees.

✏️ Order Changes & Cancellation

• Free changes/cancellation within 24 hours
• After that, orders move to production & cannot be altered
• Contact: cs@coolteetrend.com ASAP

✅ Why Shop With Us?

• Quality-first craftsmanship
• Responsive support, 24/7
• Delivery guarantee – refund/resend if no delivery in 30 days

🔄 Exchange & Order Updates

Can I edit my order after it's placed?

• Due to our streamlined processing, changes cannot be made after placing your order.
• You may cancel your order within 3 hours and submit a new one if needed.

Is cancellation allowed?

• Yes, cancellations are accepted within 3 hours of purchase.
• Once production begins, we cannot cancel or update the order.
• No cancellation fee applies.

💸 Return & Refund Policy

When can I request a return?

• You have up to 7 days from the delivery date to request a return or refund.
• After that window, the order is considered final and non-refundable.

Who covers the return shipping?

• Customers are responsible for return shipping unless:
• ✅ The product is damaged or faulty.
• ✅ The wrong item or description mismatch occurs.
• If it’s our mistake, we’ll cover the shipping fees.

Conditions for a refund:

• ✅ Item is damaged or incorrect.
• ✅ Wrong size, design, or material received.
• ✅ Item differs significantly from the listing.
• ✅ Not delivered within 30 days.
• ❌ Refunds are not available for:
• • Worn, used, or altered items
• • Missing original tags or packaging
• • Incorrect addresses provided by the customer
• • Change of mind

Required documents:

• • Order number or purchase receipt
• • Clear photos of the defective/incorrect item
• • Screenshots of emails with our support (if any)

Refund request process:

1. Email cs@coolteetrend.com within 7 days of receipt.
2. Include your order number and photo evidence.
3. We’ll review within 2–3 business days.

🔁 Return Instructions

• Return addresses vary by product origin.
• Do not ship items back without instructions from our team.
• Email cs@coolteetrend.com before sending any return.

⏱ Refund Processing Time

• Refunds are processed within 7 business days after the return is received.
• Bank transfers may take 5–7 days more to appear in your account.
• Still missing your refund after 15 days? Contact us.

📌 Note

• Refund requests must be made within 7 days of delivery.
• Contact support first to prevent lost returns.
• Refunds are only processed after approval.

⚡ Why Shop with CoolTeeTrend?

• ✅ Premium products for stylish comfort
• ✅ Dedicated and responsive support
• ✅ Hassle-free return policies for peace of mind

📩 Customer Support Email: cs@coolteetrend.com

📍 Website: www.coolteetrend.com